We are committed to providing good quality housing services. To do this we need to know what's good, what's bad and what you think. We know that in any service things can go wrong and when they do we need you to tell us about it. That way we can make sure we do better in the future.
IF YOU LIKE SOMETHING
If you think we are doing something well or that staff are giving great service, please tell us. Compliments and comments will help staff know they are doing well and that their efforts are worthwhile. Everything you say will be passed on to the people concerned.
IF YOU DON'T LIKE SOMETHING
If you want to make a complaint about any part of our service please make sure that we are the first to know.
You may want to complain:
• About any part of our service you are not happy with;
• If there is a service you think you need that we do not offer;
• If you feel you have been treated unfairly or rudely by our staff.
Use the form below to Tell It Like It Is.
Complaints, Comments & Compliments Leaflet Part 1
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Complaints, Comments & Compliments Leaflet Part 2
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